Privacy policy

Who this applies to

This policy covers visitors to our marketing website and people who make enquiries about Big Operator or Encore. Submitting an enquiry does not create an account. The sample loyalty card runs in your browser and does not create a customer record or award a real reward.

If you use one of our apps, any additional privacy notice provided for that app explains how its account, business and customer information is handled.

What we collect

• Enquiries: your name, email address, business name and any message you send through our form or by email. Please avoid including sensitive information or customer records.
• Correspondence: our replies and information you provide during follow-up conversations.
• Technical information: our hosting, delivery and security systems may process your public IP address, timestamps, requested pages, browser information and request metadata. Failed enquiry submissions may also be recorded in protected operational logs to investigate delivery problems.

We collect information directly from you and automatically through the systems that deliver and protect the website. You can browse without submitting an enquiry. We need the required form fields to respond to an enquiry.

Why we use information

We use personal information to respond to enquiries, discuss early access, provide support, operate and secure the website, diagnose delivery problems, prevent spam and abuse, and meet legal obligations. An enquiry lets us follow up about your request; it does not automatically subscribe you to unrelated marketing.

We do not sell personal information or use enquiry information to build third-party advertising profiles. Where applicable privacy law requires a legal basis, we rely on responding to your request, our legitimate interests in running a secure website, legal obligations, or consent where required.

Cookies and browser storage

We use a self-hosted instance of Umami Analytics at insights.solidcore.software to understand how people use this website. It records page visits, referring websites, browser and device information, and approximate location. Umami does not use cookies. Page-view tracking excludes URL query parameters and fragments, and respects the browser's Do Not Track setting where available. Enquiry form contents are not sent to Umami.

We also collect click positions, scroll depth, screen dimensions and page addresses to produce aggregated heatmaps showing how visitors interact with our pages. Heatmap page addresses may include URL query parameters and fragments. This helps us improve the website. Heatmaps do not collect enquiry form contents.

We do not use advertising cookies or cross-site advertising tracking. The sample loyalty card keeps its state only in the current page and resets when the page reloads. Fonts are served with the website.

Infrastructure providers may use strictly necessary technologies to deliver the website and protect it from abuse. Separate sign-in destinations and apps may use session cookies under their own notices. If we introduce non-essential cookies, we will update this policy and provide consent controls where required.

Who may access information

Enquiries pass through our Posthorn relay and email delivery providers to our business mailbox. Authorised personnel and contractors may access information where needed to respond, support the website or resolve a problem. Hosting, email, content delivery and security providers process information needed to supply their services.

Our website delivery uses Cloudflare. Requests passing through its network may include IP addresses and technical metadata. See the Cloudflare privacy policy for its handling of that information.

We may also disclose information where required by law, to protect legal rights or safety, or as part of a business transfer with appropriate confidentiality and privacy protections.

Storage, security and overseas processing

The Big Operator website is hosted in Australia. Enquiry information is held in our email systems and, where necessary, protected operational logs and backups. Email, content delivery and security providers may process information outside Australia, including through global content delivery networks. Australian website hosting does not mean that all processing by these providers takes place in Australia. Contact us for current details about overseas processing.

We take reasonable steps to protect personal information through access controls, encrypted connections and restricted operational access. No internet transmission or storage system can be guaranteed completely secure. Where applicable law requires safeguards for overseas processing, we take reasonable steps to put those safeguards in place.

How long we keep information

We keep enquiries and correspondence for as long as reasonably needed to respond, manage the business relationship, resolve disputes and comply with legal obligations. Operational logs are kept only as needed for security and troubleshooting. We delete or de-identify information when it is no longer needed, subject to legal retention requirements and backup cycles.

Access, correction, deletion and complaints

Email [email protected] to ask about information we hold, request access or correction, request deletion, withdraw consent where we rely on it, or raise a privacy complaint. We may need to verify your identity. Some information may need to be retained for legal or security reasons, and we will explain any applicable limits.

We will investigate complaints and aim to respond within 30 days. If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner or your local privacy regulator.

Depending on where you live and which laws apply, you may also have rights to object to or restrict processing, receive a portable copy of your information, or lodge a complaint with a supervisory authority. Contact us to exercise those rights.

Children

This website is intended for people enquiring about business software and is not directed to children. If you believe a child has provided personal information that should not be held, contact us so we can investigate and take appropriate action.

Other websites and changes to this policy

External websites and services handle information under their own privacy policies. We may update this policy as our website or practices change. We will publish the current version here with an updated date and provide additional notice where required by law.

Contact

For privacy questions or requests, contact Solid Core Ventures Pty Ltd (ACN 690 836 812) at [email protected].